I have no water
Identify if the issue only affects your property
Please check to see if the neighbours are having the same problem?
If you have already spoken to your neighbour and the issue appears to be isolated to your property then please check that the toby at the boundary has not been tampered with, or turned off.
The toby is usually located in either a blue box or under a metal plate. Try turning the tap/or handle to see if the problem is corrected.
Read the 'FAQ - How do I turn off the water supply to my property?' for instructions
The toby meter dial appears to be moving rapidly and the toby is on
If the meter dial appears to be moving rapidly and the toby is on, then this indicates a leak on your property.
Council does not undertake any repairs on private property, you will need to contact a plumber.
If the toby appears to be operating, and the supply has not changed, check that the dial on the meter is turning rapidly. If the dial is not rapidly turning, then there may be a problem with Councils supply.
If you can see water leaking in a Council berm or from the road, contact Councils Customer Service Team on 06 366 0999 or email enquiries@horowhenua.govt.nz
If the toby appears to be operating, however the supply has not changed, check that the dial on the meter is turning rapidly. If the dial is not rapidly turning, then there may be a problem with Councils supply.
Check if there is a water shutdown in place
Notification of water shutdowns are often received from Councils Infrastructure Services team when planned work is to occur on the water network. Notification to residents in the affected areas is normally by letter drop and at least 5 days prior to the planned outage.
Emergency water shutdowns occur infrequently to allow for urgent repairs to be made to councils water network. Due to the urgency of the repair, there is no time to schedule an outage and notify residents. Councils contractor staff will phone ahead of any emergency shutdown to notify of the urgent works and the affected areas.