Support Services
This page provides essential resources for individuals seeking help and support, outlining various agencies and organisations available both nationally and locally. It offers guidance on where to go for assistance, including contact information and descriptions of services for mental health, crisis intervention, and other support needs.
Whether you’re looking for immediate help or ongoing support, this resource serves as a guide to finding the right help for yourself or someone you care about.
Emergency services
- Call 111: for immediate, life-threatening emergencies
- Call 105: for non-emergency things that have already happened and don't need urgent Police assistance.
- Contact the 24/7 Mental Health Crisis Support Team on 0800 653 357 if you or someone is experiencing a mental health crisis.
Hotlines and helplines
| Agency / Organisation |
Contact information |
| Healthline |
- 0800 611 116
- Can phone any day or time
- You can choose to speak with a Māori clinician if you're calling between 8am and 8pm
- Interpreter services available and NZ Relay support.
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| Lifeline Aotearoa |
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| Manaaki Tāngata (Victim Support) |
0800 842 846 |
| Oranga Tamariki (Ministry for Children) |
- 0508 326 459
- Please get in touch if you think any tamariki are suffering from ill-treatment, abuse or neglect.
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| Te Tari Kaumātua (Office for Seniors) |
0800 326 6865 for 24/7 support for Elder Abuse |
| Women's Refuge |
0800 733 843 for 24/7 support |
| Youthline |
0800 376 633 or free text 234 |
| Department of Corrections |
06 367 6700 |
| Ministry of Social Development (MSD) |
- 0800 559 009
- MSD has a lot of different services, visit msd.govt.nz to find out about various ways to contact the department you need.
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Free virtual GP Appointment
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If you or your whānau are unable to secure a same-day appointment with your GP, we’re here to help.
This exciting new initiative, brought to you by Practice Plus, Muaūpoko Tribal Authority and Piri’anga Alofa, is designed to reduce wait times and improve access to essential hauora care services for everyone in our community.
And the best part? This is a free service! Phone 0800 4 Tākuta (0800 4 825 882).
You'll be put in touch with one of our Kaiawhina who can help arrange an appointment.
Operating hours are Monday to Friday from 8am to 10pm, Saturday and Sunday from 2pm to 9pm.
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