Will Council notify me if I have a leak?

If you have an analogue water meter, we read your water meter every three months, so a leak can exist for some time before we can detect it and notify you. Therefore, it’s important to check your own property for leaks.

If your property has a water meter installed, we’ll notify you in a letter sent out with your water bill if we detect unusually high water usage that could indicate a leak. However, we can only detect unusually high usage on your third reading and after. This is because our system works by identifying outliers (readings higher than your usual usage). For this reason, our system doesn’t always pick up consistently high usage if you’ve had a leak since your meter was installed – we’re working on a solution for this to improve our services. 

We are replacing analogue water meters with new digital ones so we are able to detect leaks faster.  We will leave a letter in the mailbox of properties where leaks are detected.