What happens if I get a big bill after a water meter is installed?

There is an amnesty period if a leak is found on your property and has caused you to have used more than your water allocation. You can apply within three months of your water meter being installed for a 100% remission on your excess water usage bill if it’s caused by a leak, upon proof of repair.

Outside of this three month amnesty, you can apply for up to a 50% remission on the excess usage charges incurred because of the leak upon proof of repair.

We will work with people on a case-by-case basis to help if they are facing hardship.

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