What are my options if I get a big water bill because of a leak?

You can apply for up to a 50% rebate on the charges incurred because of the leak. To qualify, you’ll need to provide proof the leak has been fixed, such as confirmation from your plumber or two photos of your meter reading taken one week apart.

If you are facing hardship, we can also work with you on a case-by-case basis to help you. Please contact our Customer Services team on 06 366 0999.

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