I have hardly any water pressure at my property

Identify if the issue only affects your property

Please check to see if the neighbours are having the same problem?

If you have already spoken to your neighbour and the issue appears to be isolated to your property then please check that the toby at the boundary has not been tampered with, or turned off.

The toby is usually located in either a blue box or under a metal plate. Try turning the tap/or handle to see if the problem is corrected.

Read the 'FAQ - How do I turn off the water supply to my property?' for instructions

The toby meter dial appears to be moving rapidly and the toby is on

If the meter dial appears to be moving rapidly and the toby is on, then this indicates a leak on your property.

Council does not undertake any repairs on private property, you will need to contact a plumber.

If the toby appears to be operating, and the supply has not changed, check that the dial on the meter is turning rapidly. If the dial is not rapidly turning, then there may be a problem with Councils supply.

If you can see water leaking in a Council berm or from the road, contact Councils Customer Service Team on 06 366 0999 or email enquiries@horowhenua.govt.nz

If the toby appears to be operating, however the supply has not changed, check that the dial on the meter is turning rapidly. If the dial is not rapidly turning, then there may be a problem with Councils supply.