FAQs - Property

Compassion Horowhenua has purchased Horowhenua District Council’s Community Housing portfolio.
All tenant’s existing conditions of tenancy will not change as part of the sale. This means tenants can continue to live in their home as per their current agreements.
Tenancies will be managed by Compassion Housing – a registered community housing provider.

The booking of Council owned facilities is managed by Council’s Customer Services Teams. You can browse the various Council owned facilities, including conference rooms and halls available for booking in the Halls and Venues directory on our website.

Terms and conditions, booking forms and fees and charges can be found on our website.

For further information contact the Customer Services Team on (06) 366 0999 or email us at enquiries@horowhenua.govt.nz or over the counter any of our Customer Service Centres.

If you have any questions, please contact Compassion Housing on 0800 4 MISSION or 0800 464 774.

Council owns a number of forestry blocks throughout the District.

From time to time calls Council receives requests from people wishing to access these blocks to:

• Tramp
• Collect Firewood
• 4-wheel drive/quad/trail bike
• Horse Ride

All Permits are subject to officer discretion for the proposed activity.

Please allow five business days for a permit request to be assessed. Permits are not issued out of normal business hours.

Please note that no permits will be issued to collect firewood due to Health and Safety reasons.

For further information contact Council on (06) 366 0999 to speak with a Customer Service Representative or email us at enquiries@horowhenua.govt.nz

If you wish to report a problem with a public toilet, please contact a Council Customer Service Representative on (06) 366 0999 or email us enquiries@horowhenua.govt.nz. Council will investigate and taken action as necessary.

Please contact Council's Customer Services Team on (06) 366 0999 or email enquiries@horowhenua.govt.nz, or over the counter at any of our Customer Services Centres and advise us of the details of repair.

If you wish to report a problem with cleanliness of a public toilet, please contact a Council Customer Service Representative on (06) 366 0999 or email us enquiries@horowhenua.govt.nz, or over the counter at any of our Customer Service Centres. Council will investigate and taken action as necessary.

Councils current Fees and Charges do not include a cancellation fee.
If the sports ground booking is within the next 2 days, please contact Councils Customer Services Team on (06) 366 0999 to confirm.

If you wish to report a graffiti issue on Council property please contact the Customer Service Team on (06) 366 0999 or email us at enquires@horowhenua.govt.nz

Graffiti on power boxes and phone boxes are the responsibility of the asset owner.
If you see graffiti on Electra boxes call 0800 567 876 and for Chorus boxes call 0800 222 638.