Antenno
Notifications from Us to You
Antenno is a free mobile app. It sends you Council-related notifications and alerts about places you care about. Including alerts, major water outages, roadworks, closures, rates and registration reminders, consultations and more.
It is easy to use and no personal information or log on details are required. No need to check multiple sources of information either – Antenno sends information directly to you.
You can choose the places you want to be alerted about, so we’re not bothering you with things that don’t affect you. This might include your home, workplace or where your kids go to school.
You can opt out of topics that aren’t of interest to you.
Alerting us about something
You can also use Antenno to let us know about Council-related issues, things that need fixing, or give us feedback, direct through the app.
Seen some graffiti, found a pot hole, or have a new idea? Go to the 'Your reports' menu, and add a report to tell us about it. Your report goes directly to our customer service team who then assign it to the relevant department.
Getting started - Downloading the app
To download and access 'Antenno', follow the below links to download 'Antenno' app to your smart device.
Or go to the App Store on your smart phone or tablet and search for 'Antenno'.
Antenno FAQs
My request is urgent and it's the weekend – outside of normal business hours.
If it's an emergency please contact emergency services.
If immediate attention is required and it's outside normal working hours, please give us a call on (06) 366 0999 so we can deal with it straight away. Otherwise, your request will be processed on the next business day.
Why do I have to save places as specific addresses, why can't I save the whole district?
The aim of Antenno is to provide relevant information for places you care about. If it was broader, Antenno posts would start to resemble a social media feed that you need to sift through to find messages relevant to you. If something comes up that affects the entire district, you'll still receive a notification.
Can I opt out of a topic for a specific place?
Yes, even if the places are in the same suburb. As an example, if you save your work address (where you don't want to receive recycling reminders) and your home address (where you DO want to receive recycling reminders), you can choose to opt out of receiving recycling reminders for your work address.
Can I opt back in to a topic that I have opted out of?
Not at this stage, but very soon you will be able to.
Can I respond?
If you've found the post useful, you can thank us using the thumbs up icon. If you have an issue or feedback you'd like to send to Council, use the Reports function to send us a report.
Sometimes notifications seem to be delayed - why?
The app requires either a WiFi connection or mobile data to receive notifications. If you are somewhere without WiFi and don't have your mobile data on, you won't receive new posts until you are connected again.
Sometimes I don't receive a notification for weeks - why?
If there hasn't been any incidents or information relevant to your saved places you won't be sent any notifications. Don't worry – Antenno will let you know when something happens.
How do you choose which notifications go to which devices or places?
When we have a notification to send we assess which parts of the Horowhenua District would find the message relevant. For example:
- A notification about an incident or road closure on State Highway 1 between Foxton and Levin would be sent to the whole district as that road is widely used.
- An unplanned water outage that affects residents in Shannon would only be sent to those in Shannon.
- A rates reminder would be sent district wide, as would a reminder about dog registrations.
- A rubbish and recycling update for the Monday collection area, would be sent only to properties falling within the Monday collection zone.
If I have multiple places saved, how do I know which place a notification relates to?
Each notification shows which of your saved places it relates to, by displaying the places' nickname at the top left.
For example, if you have saved three places (your home, your work and your rental property) you will see that for a rates reminder (a district wide message) all three nicknames appear at the top as this post is relevant to all three places.
I’m using the GPS location but it’s not recording the right address. What do I do?
If you’re at the beach, or at a specific address and the GPS isn’t accurate enough to pinpoint your location, please override the GPS and just enter the address manually.
I only want to get sport ground closure notifications for one specific park – how do I do that?
You can add the park as one of ‘your places’. So, if you want to get alerts about Donnelly Park closures, just add that park to your places.
What type of issues can I raise reports for?
You can raise reports for the following issues:
- Rubbish and recycling
- Cleanup needed
- Dumped rubbish
- Public rubbish bin full
- Water, drains & sewer
- Blockage or flooding
- Missing cover or grate
- No water or low pressure
- Pollution or smell
- Sewer leak
- Water leak
- Health & environment
- Parks & community facilities
- Cleanup needed
- Maintenance required
- Public rubbish bin full
- Public toilet cleaning / maintenance
- Tree maintenance (public property)
- Feedback & ideas
- Feedback on a council service
- Idea or suggestion
- Graffiti & vandalism
- Graffiti
- Vandalism or damage
- Parking
- Abandoned vehicle
- Complaint about parked vehicle
- Roads & footpaths
- Cleanup needed
- Footpath damage or obstruction
- Road damage or obstruction
- Roadside tree maintenance
- Street sign, marking or structure issue
- Nuisances Illegal
Please note: At the moment we’re not accepting some time sensitive reports through Antenno, like dog attacks. If your report needs immediate attention please call us on (06) 366 0999.
What type of posts might Council send?
- Council services
- Animal control information
- Animal registration reminder
- Community notices
- Council notices
- Elections
- Grants & funding
- Rates information
- Rates reminder
- Rubbish/recycling collection change
- Rubbish/recycling collection information
- Rubbish/recycling collection reminder
- Emergency management
- Emergency event
- Emergency recovery
- Emergency warning
- Engagement & meetings
- Committee meeting
- Community meeting
- Council meeting
- Have your say
- Open public forum
- Environment
- Bathing water quality alert
- Biosecurity alert
- Consented water take restriction
- Events & facilities
- Facility information
- Library information
- Parks & reserves
- Sports ground closures
- Health & safety
- COVID-19
- Public health warning
- Public safety notice
- Policy & planning
- Annual Plan / Long Term Plan
- Bylaws
- Resource Management Plan
- Projects & works
- Roads, paths & transport
- Parking restriction
- Path closure
- Public transport
- Road closure
- Road conditions
- Roadworks
- Traffic management
- Water
- Irrigation supply information
- Irrigation supply outage
- Wastewater information
- Wastewater outage
- Water supply information
- Water supply outage